Chris’ Hotel Pick – The Guild by Viceroy Hotel Group

Chris’ Hotel Pick – The Guild by Viceroy Hotel Group

The-Viceroy-Hotel-Group-The-Guild

VICEROY HOTELS AND RESORTS – THE GUILD

It is an honor for Your Travel Center to receive an exclusive invitation to join The Guild, an exclusive global group that represents Viceroy’s strongest partners and distinct leaders in the travel industry.

As a member of The Guild, your clients will receive extra benefits unlike any you have received before. We’re confident we’ll offer services in new, groundbreaking ways. And, as a member of The Guild, we have direct access to the C.E.O. of the Viceroy Hotel Group at any time.

PROGRAM BENEFITS

  • 4-hour response time
    • Phone calls and emails will be returned within 4 hours
  • Written Confirmation
    • Written confirmation of a reservation or a status update on a request will be sent by the end of your business day
  • First priority in clearing space
  • First priority on room requests
    • For requested room category, bed type, rollaway and connecting rooms
  • No walk policy
    • Your guests will have a guaranteed reservation and will not be relocated during sold-out situations
  • Complimentary, customized amenity, activity or service
    • Based on information provided to the Viceroy Hotel Group, your clients will receive a customized amenity, activity or service that will create a “pleasant surprise” or a “defining moment” with a note acknowledging your agency name
  • Personal warm welcome
    • Hotel management will personally welcome your client’ on behalf of your agency (always at resorts; at city hotels only by request)
  • VIP recognition at front desk
    • Front desk will refer to the relationship between the hotel and your agency at check-in
  • General Manager’s handwritten welcome
    • Handwritten note referencing the relationship between the hotel and your agency will be provided to your client
  • Late check-out
    • Complimentary 4 p.m. departure upon request based on availability
  • Special agent rates
    • Based upon availability
  • Special agent incentives
    • Hotels will offer special incentives for The Guild members throughout the year
  • Insider information
    • Advanced communications of important messages, promotions, new hotels, etc., prior to the public announcement

 

The Guild Directory